AEP Business Hours – Check AEP Hours and AEP Customer Service Number

AEP Energy

Hello readers! What do you do if there is no electricity? Electricity is energy that can help you use electronic goods. If you don’t have electricity, we guarantee you get a problem. Because almost all household equipment uses electrical energy. If you live in Ohio, then you will be familiar with AEP Ohio. They are suppliers of electricity to more than five million customers. If you are an AEP user, then you need to find out AEP business hours.

Well, get the best time to visit to solve your problem. You only need our instructions, then you can go to AEP website. You can get AEP business hours from their official website. Go to to explore their profile. Then you can visit the office directly. Finally, confirm before visiting through AEP customer service.

So, our instructions don’t only have AEP business hours. But, you can read AEP customer service hours and other information here. So, don’t go beyond our reach. Because we have a profile and login step for you. If you are impatient, read some of the instructions below.

AEP Energy

AEP Energy

American Electric Power Company Profile

What do you know from this business? Yes right, they are an electricity supplier for customers in 11 countries. AEP has a generator with a capacity of 38,000 Megawatts. So, this generator ranks as the largest electricity generator in the United States. This business was founded in 1906. So, how many years have you been using AEP for your family?

They have electric utility products. Here more than 17,666 staff work under AEP energy. AEP operates 7 subsidiary areas. In 2018 they were ranked 185th as the company with the largest amount of revenue. This ranking they got through Fortune 2018.

  1. American Electric Power Ohio. Here they operate in the central, northwest and south Ohio regions. They have more than 1.5 million customers there. Then in 2014, Ohio Power broke away with Columbus Southern Power.
  2. American Electric Power Texas. This subsidiary comes from a combination of several previous electricity businesses. They consist of Central and South West Corporation. The two joined in 1997.
  3. Appalachian Power (APCO). This business has its headquarters in Charleston, West Virginia. They have 1 million customers here.
  4. Indiana Michigan Power Profile. This business serves the central and northeast Indiana area. Then they serve customers in southwest Michigan and North Central Indiana.
  5. Kentucky Power Profile. Here they operate in the eastern Kentucky region. This business has a head office in Ashland.
  6. Oklahoma Public Service Company. PSO has a generator with a capacity of 4,269 Megawatts. So they helped 232 big cities get electricity services.
  7. SWEPCO company. Swepco OR Southwestern Power Company serves the Arkansas, Texas and Louisiana area.

After reading our reviews, then you can find out about AEP holiday hours. If you are curious then you need our instructions. After this, you can read AEP business hours.

AEP business hours

AEP business hours

AEP Business Hours

AEP Energy is a retail supplier of natural gas and electricity. Here they have a certification for this business. They have 430,000 residential or business users. You can choose a plan that is suitable for your home or business. After using AEP, you might have a technical problem. This problem can you consult with the officer directly. So, you need AEP business Hours to visit the head office. They cannot serve visitors outside working hours. There you can ask for residential or commercial products. If you can’t wait to visit, note the AEP hours below.

First, we present AEP business Hours. They are open Monday to Saturday. If you want to do a consultation, visit them during office hours. Below we have a list of AEP business hours.

Day AEP Hours
Monday 7.00 AM – 5.00 PM 
Tuesday 7.00 AM – 5.00 PM 
Wednesday 7.00 AM – 5.00 PM 
Thursday 7.00 AM – 5.00 PM 
Friday 7.00 AM – 5.00 PM 
Saturday 7.00 AM – 5.00 PM 
Sunday Closed

AEP Holiday Hours

Second, you need to know about AEP holiday hours. If you want to visit, we hope you will remember our list of holiday hours. On national holidays, they only open busy departments. You can contact the AEP support center before going there. Below we have a list of AEP Holiday Hours, note the information you need.

Thanksgiving Closed
Christmas Closed
New Year’s Day Closed
Easter Sunday Closed
Martin Luther King Jr’s Birthday Open
George Washington’s Birthday Open
Memorial Day Open
The Fourth of July Open
Labor Day Open
Veteran’s Day Open

Besides, you also need to know about AEP special events hours. Well, on certain days they have a policy of office hours of operation. For example the anniversary of the AEP company. If they have an event, the office can close early. Here you can confirm the officer before the special event date. Or you can read the announcement on the official information board.

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Steps to Access AEP Account Login

Before you use their services, make sure you have an account first. You need an account to manage products from AEP. If you want to create an account, you can do it through the website. However, we will help you with login instructions. Here we have a few easy steps you can follow.

  1. Go to the AEP Official Website.

The website has a feature for new account logins. Here you need to prepare some account registration needs. First, you need a computer. Second, you need a browser. Third, you need internet. Fourth, you need to have an identity and other account information. Here you only need to use tools number 1 to three to complete the first step. Use the address

  1. Enter your e-mail address or username.

Second, you need account information. You can get account information after completing registration. First, users need to complete the email field or username. Select one of the information that you have. Enter your email or username in the field provided.

  1. Enter your AEP account password.

Then the user needs to enter a password to unlock the account. You can create a password during the enrollment process. Write your password correctly. Because a password error can make your login fail. Remember and save your password.

  1. Click on the login button.

Here you can end the login step. After this, you can use the features in your account. Do not hesitate to contact the staff if you encounter problems with your electricity account or service. The first step you can take is to choose a product from AEP. They offer 3 AEP products for you.

  • Residential Products: Here you can use residential. They can come to your house to help solve problems. You can use local utilities for easy reach. Then they can help you with price protection for electricity and natural gas supplies.
  • Commercial Products: You can work with AEP. Here they can help you generate income from AEP products. Visit the commercial menu to learn more at
  • Small Business: If you have a business, AEP can be your choice as a partner. They can help you plan your electricity usage. You can use saving management for your business. Consult your business to get a suitable source of energy.

Steps to access AEP Support Center

Are you having problems while using AEP ?. If you are a loyal customer, you need an AEP Support Center. Here you can find solutions to electricity problems in your home. Consult in various ways with AEP staff. You can greet them directly or indirectly. You can find out this information through the AEP Official website.

There, you only need to open the contact menu. Then the website will show you several ways to contact the AEP office. Below we have several steps to open up the main information source for the AEP office. Yes Right, let’s visit the AEP official website first.

  1. Open their website page.

Here you need a computer, laptop or other devices. You need to reach this portal with the help of a browser and the internet. Use keywords or website addresses to land directly through your device. You can use as a browser search keyword.

  1. Select the Contact menu.

On the main page, you can see 5 main menus. They are residential, commercial, small business, about and contact. Select the contact menu to get several ways to contact AEP.

  1. Select the AEP Support Center that can help you with your problem.

There are several methods to reach AEP Support center, you can select which method you think as the most convenient one.

What are AEP Subsidiaries?

American Electric Power is one of the largest electric utility in the US. No doubt, this company can serve more than 5 million customers in 11 states in the US. In order to provide electrical power to all the customers in 11 states, this company has some subsidiaries. Here are American Electric Power Subsidiaries.

  • AEP Ohio.

AEP Ohio provides the electrical energy for 1.5 million residents in southern, central, and northwestern Ohio. It operates two companies. They are Columbus Southern Power and Ohio Power. But, in 2014, these companies are merged into Ohio Power. Now, Ohio Power becomes the legal operating company.

  • AEP Texas.

AEP Texas became the part American Electric Power company because of the merger in 1997. Due to the acquisition of Southwest and Central Corporation, AEP Texas joined American Electric Power. This company consists of two subsidiaries. They are Texas North Company which as known as West Texas Utilities and AEP Texas Central Company which was known as Central Power and Light.

  • Appalachian Power.
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APCO or Appalachian Power is headquartered in Charleston, West Virginia. It serves more than one million customers in Southern West and Central Virginia, Southwest Virginia, West Virginia Panhandle, and Northeast Tennessee.

  • Indiana Michigan Power.

This company is also known as I&M. It serves east-central Indiana as well as the Northeastern part of Indiana.

  • Kentucky Power.

Kentucky Power is headquartered in Ashland. It serves the customers in Eastern Kentucky including Hazard, Pikeville, and Ashland.

  • PSO or Public Service Company of Oklahoma.

Public Service Company of Oklahoma serves more than 540.000 customers in southwestern nd eastern Oklahoma. The generating capacity of PSO is 4269 megawatts. With this capacity, it can provide the energy for 232 cities that can cover 30.000 square miles area.

  • SWEPCO or Southwestern Electric Power Company.

Southwestern Electric Power Company serves the customers in northwestern Louisiana, Western Arkansas, and Northeastern Texas.

AEP Energy Reward Store

If you are one of the customers of American Electric Power, you should know about AEP Energy Reward Store. This online marketplace is the platform where you can shop for energy-saving products for your house. This way, you can make your home to be energy-saving. Besides, you can join AEP Energy Price Plan to earn the Reward Dollars.

Here are some benefits of joining AEP Energy Reward Store.

  • Earn reward.

You can earn the reward dollars every month. To get this reward, you have to be the customer of American Electric Power.

  • Shop many products.

Then, you can purchase various products online for your house. This online shop provides modern products such as smart thermostat, connected home, LED lighting, and many more.

  • Redeem the reward.

You can redeem your reward dollars at the checkout process. This way, you can save more money and enjoy the mart technology for your house.

AEP Ohio bill pay

AEP Ohio bill pay

AEP Pay Bill Methods

AEP provides various bill payment methods for the customers. This way, they can choose which method is the most convenient for them. Here are AEP Bill Payment methods you can choose.

  • AEP Online Payment.

To pay your electricity bill online, you have to create an online account first. You have to visit the AEP official site based on the region you belong to. For instance, you can access Then, you can process AEP Ohio login to reach your account. The next, you can complete the AEP Ohio bill pay process online.

  • Billmatrix.

AEP partners with Billmatrix to make the bill payment process easier. This way, you can pay the bill by using a credit card, debit card, ATM card, or e-check. But, there is an additional fee if you choose this payment method.

  • By phone.

It is a convenient way to pay your bill. You can dial 1-800-611-0964. Simply prepare your account number to process the payment. This payment method also charges you the additional fee.

  • By mail

You are also allowed to pay the electricity bill by mail. You have to include the top portion of your electric bill when you send the payment. If you do not, you have to write down your full name, service address, and the account number. Then, you can send this payment to this following address.

AEP Ohio

PO BOX 371496

PITTSBURGH, PA 15250-7496

Besides, if you want to make the overnight payment, you can send your mail to:

American Electric Power

Attention: 371496

500 ROSS ST 154-0470

PITTSBURGH, PA 15262-0001

How to Contact AEP Customer Service

In this section, we have several ways that you can try to contact the AEP office. Record this information to get help in the future.

  1. AEP Customer Service Phone Number.

First, AEP service users can contact them using a toll-free number. Here you need to know the hours of operation of the customer service staff. You can use this method if you have an urgent problem. You need to report a power cut or gas leak to the officer. Well, you can use the telephone as a simple and easy way. Call 1-866-258-3782 for urgent problems.

AEP Customer Service hours are available from Monday to Saturday. From Monday to Friday, you can call them from 8 AM to 7 PM. Besides, on Saturday, you can call them from 9 AM to 1 PM.

  1. AEP Energy Registration Specialist.

In this section, you can contact the clerk for the electricity service you want. You can call the toll free number below. 1-855-300-7192. Remember, you need to contact the clerk during office hours. You can use the operation hours list above for further instructions.

  1. Live Chat

Here, you don’t just use the telephone. However, they have chat or text messaging services for consumers. You can visit the chat link in the Contact Menu. Click the “chat with us” link to start your chat. They are active from Monday to Friday. Then use this service from 8 a.m. to 7 p.m. After opening the link, you can fill in some information first.

  • They need your first and last name.
  • Complete the email fields and your telephone number.
  • Then choose the department. You only need to mark the Commercial or Residential option.
  • Select the type of inquiry.
  • Enter the Utility Account Number.
  • Enter your question.
  • Click on the Start Chat button.
  1. Email
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After opening the Contact menu, you can search for an email link. Click on the button here to create an email. Here they have a form that you need to fill out first.

  • Choose your account type.
  • Enter your type of inquiry.
  • Enter the product information that you are using.
  • Enter your name, email account ID and address.
  • Check the statement box.
  • Finally, click on the submit button.
  1. AEP Fax.

You can fax them through 1-866-996-3782.

  1. AEP Customer Service Mailing Address.

If you want to make a complaint, they are open to receive your letter. Here you only need to write the subject and mailing address to AEP Energy.

AEP Energy

PO Box 3489

Chicago, IL 60654

  1. Local Utility Phone Number.

If your area has problems with blackouts or emergency services, you need to use this method. Find the local utility number for your area. They have a list of numbers that you can call from Ohio to New Jersey. Visit the Contact menu. Then slide the device’s screen to the bottom of the website. Click on the link here.

  1. AEP Social Media.

Finally, AEP users can update information through social media. You need to have Facebook, Twitter or LinkedIn to get the latest news. Then follow their social media to get a notification from AEP. If you want to confirm AEP Business Hours, send direct messages through this social media. We hope you will not have any trouble using this service.

  • Facebook: @AepEnergy.
  • Twitter: @AEPenergy.
  • Linked: AEP Energy.

American Electric Power FAQs

Where is AEP headquarters?
AEP is headquartered in Columbus, Ohio, United States.
How many power plants does AEP own?
AEP operates 60 generating stations around the United States. These stations have the capacity 26.000 megawatts.
How many states is AEP in?
AEP is located in 11 states in the US. It serves more than 5.4 million customers. No doubt, AEP becomes one of the largest investor-owned utilities that serve 11 states. AEP covers approximately 200.000 square miles of service territory. It serves the electricity in Indiana, Arkansas, Louisiana, Kentucky, Ohio, Michigan, Texas, Tennessee, Virginia, and West Virginia.
Is AEP the same as Indiana Michigan Power?
They are a different company. Indiana Michigan Power is headquartered in Fort Wayne and it serves Indiana and Michigan territory.
How do I pay my AEP bill?
There are several methods of paying the AEP bill. One of them is paying via telephone. It is because of AEP partners with BilllMatrix. To start the payment, you can call 1 800 611 0964. Make sure that you have prepared the account number.
Does AEP have a grace period?
If you cannot pay the electricity bill by the due date, you should not worry. It is because AEP gives you fourteen calendar days written a notice. So, you have to complete your payment during this period. If you do not, AEP may terminate the agreement. Please notice that you must pay the bill including the late payment charge.
Can I pay my AEP bill at Walmart?
Yes, you can pay AEP utility bill at Walmart. You just need to bring your bill stub to Walmart Money Center or Walmart Customer Service Desk. Then, you can pay the bill using cash or debit card.
Can I pay my AEP bill with a credit card?
Yes, there are several payment methods accepted by AEP. For instance, you can pay the bill by using a debit or credit card, e-check, or ATM card. You should notice that the residential account has to pay $1.85 service fee. Besides, the non-residential account will be charged $2.95. If you want to pay without the service charge, you have to pay the bill via e-check.


AEP Energy Reviews
3.8 of 5 stars 1 review
  • Electricity service
  • Price
  • Customer Service
  • Account management

Summary of AEP Energy

AEP Energy is the electricity provider in some states in the US. To contact this company, you have to check AEP business hours. Then, you can talk directly to AEP Customer Service.

User Review
( votes)


  • Various plans offered.
  • Easy account management
  • Offers Rewards


  • Terrible Customer Service.
  • Expensive billing.

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